Problemy Jakości (Quality Problems) 2019/08

  • Opinion on the monograph of prof. Tadeusz Wawak "Improving the quality of management in universities" Publisher of the Jagiellonian University, Krakow 2019
    An interesting monograph by prof. T. Wawak is a continuation of his many years of reflection and research devoted to the relationships between quality in the broad sense of the word and management in universities in Poland in the conditions of their ongoing reform. The beginnings of a series of works devoted to this important issue, conducted by their Author since 2000, was the monograph "Quality of management in universities", also published by the Jagiellonian University Publishing House in Krakow in 2012. The closure of this series of works will be a monograph by prof. T. Wawak "The evolution of management quality in universities in Poland in the years 1918-2018", which is planned to be released later this year. In the introduction to the discussed monograph, the author posed an important question: to what extent the subsequent reforms of higher education in the country in 2012-2018, which had ambitious assumptions and plans to improve its functioning, including improving the quality of management at public and private universities, were realized? Therefore, the purpose of this monograph was generally to present selected relationships and dependencies and their impact in higher education - by improving the quality of management - on the development of universities in Poland. The layout of the monograph has been subordinated to these assumptions.
  • Customer value as an element of strengthening loyalty in the telecommunications services sector
    Since the mid-twentieth century, societies in developed countries are undergoing intense changes in consumer behavior. These changes occur within the hierarchy of needs, level, means and methods of satisfying them, as well as the criteria for making purchasing choices. The manifestation of these changes is also the spread of consumption of new goods. On a macro scale, this means, among others increasing the role of consumption, which has become the axis of social life and the bond integrating individuals. Consumption not only provides a feeling of pleasure, but also allows consumers to change their perception of the reality surrounding them and their own identity. Currently, when modern technologies, progressing globalization, as well as increasingly faster transport lead to the disappearance of barriers in access to resources, enterprises take intensive actions aimed at fighting for market position. The purpose of the article in its theoretical part is to present the general essence of loyalty and its possible components, and in the empirical part - to present the results of research based on the literature on the subject. The study consists of five parts: two theoretical, two research and a summary.
  • Hospital quality improvement program as an accreditation criterion for Polish hospitals
    Dynamic changes in medical entities force the search for new, rational solutions to maintain and develop against the background of the market system in health care. At the same time, service providers, in order to meet the expectations of their clients, strive to improve the quality of medical services. The process of improving the quality of medical services in a hospital is conditioned by many factors. One of the determinants is a properly defined quality improvement program. Hospitals applying for an accreditation certificate, awarded by the Minister of Health, should have a quality improvement program developed in accordance with accreditation standards (221 standards in 15 areas of hospital operation).
  • The effectiveness of the use of computer-aided quality in the field of statistical process control in meeting the quality requirements in the automotive industry
    Nowadays, the establishment of new enterprises with a very large volume, characterized by a narrow range of products, for the production of which they use modern, high-performance technologies, can be seen more and more often. With large-scale production, however, it is not possible to completely eliminate non-compliant products obtained in production processes. However, one should strive to reduce the amount and likelihood of their occurrence, and also enable their detection at an early stage of the production process using appropriate methods of statistical process control based on the analysis of collected data. The purpose of this article is to present the requirements of the IATF 16949: 2016 standard and the VDA 6.1 standard in the field of statistical process control (SPC) applied to automotive suppliers and how to meet them using modern tools of the computer-integrated quality support system (CAQ) based on the LEAN program -QS. The effectiveness of the presented tool has been demonstrated, allowing for meeting industry requirements with a small amount of resources necessary for supervision and proper implementation of the key process of quality management system, which is SPC.

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