Problemy Jakości (Quality Problems) 2019/01

  • Open innovation as a tool for effective knowledge management in the organization
    The article contains considerations regarding the concept of open innovation as an innovation management tool, which is a modern alternative to the traditional closed approach. The aim of the article is to point to the nature and importance of open innovations, to characterize them and to identify the relationships between open innovations and effective knowledge management in the organization, as well as the research conducted in the field of open innovation in the country and abroad. The article uses a research method based on the analysis of the available subject literature and inference. The article's structure includes: introduction, showing the essence of open innovations, the impact of effective knowledge management on open innovations and a review of research on open innovations carried out in different countries. As a result of the conducted analyzes, it was stated that open innovations are an opportunity to improve the innovativeness of the organization, increase the efficiency and effectiveness of management, the open innovation business model uses internal and external sources of ideas. They enable optimization of innovation processes through better use of internal and external knowledge streams and creation of new markets for innovation. The consequence of open innovations is the need to look for technology transfer channels. There is a growing interest in open innovations, which is confirmed by the number of publications indexed in the Web of Science and Google Schoolar databases, the thematic scope of the research is widening. The available research results show that open innovations bring certain benefits, including the financial results and competitiveness of the organization.
  • The reasons for the lack of interest of the university as an employer among young potential employees in the context of the perceived quality of working life
    The article is of a theoretical and empirical nature. It presents issues related to the reasons for the reluctance of young potential employees to take up employment at the university in the context of perceived quality of working life. The results of the cognitive-critical analysis of the subject literature indicate that until now the aspects concerning the occurrence of the university in the role of employer were rather not examined, and even more so the personnel activities that it should take to attract the best candidates for employees were not analyzed. There is therefore a cognitive and research gap in this area. Aiming to reduce it, primary research was carried out, during which the survey method was used. The collected primary data was subjected to quantitative analysis, using, inter alia, Kruskal-Wallis test. The results of this analysis allowed us to verify the formulated research hypothesis saying that gender is not a feature that diversifies the reason for the lack of interest in working at the university. It turned out that in the case of respondents it should be rejected because one can indicate one reason why the above mentioned feature differentiates respondents' answers in a statistically significant way.
  • The impact of selected information on food products on purchasing decisions of consumers: the study of differences depending on the sex and education of buyers
    The article presents the results of the study of the impact of knowledge and information on products on the choices of consumers differing in gender and education. In the years 2016/2017, a survey was conducted on a sample of 328 people. Among the respondents there were women and men with secondary and higher education. The survey asked respondents about the frequency of reading the information on the packaging. Research has shown that a large proportion of consumers do it rarely or never. Answers to the questions show that the interest in product information among both sexes is similar, and consumers with higher education show a greater interest in them than consumers with secondary education.
  • The use of methods and tools for quality management of services in medical entities. Case analysis.
    Changes occurring in organizations in the health care sector and its environment increase the need for knowledge regarding the management and management of these organizations. This entails the need to apply appropriate methods and management tools, and thus to be a learning organization. In this study - as a result of field research - an assessment was made of the degree of application of methods and tools for managing the quality of health services in selected therapeutic entities located in the Silesian Voivodeship. Case study applied. The results of the research show that the level of knowledge and application of quality management methods and tools in the examined hospitals is not high.
  • From the foreign press
    Reliability of opinions about products and services posted on the Internet. In traditional terms, word-of-mouth is understood as direct communication, in which certain people - based on their own experience - formulate opinions about products or services and communicate to other people. In the literature on the subject there are many definitions for this phenomenon. They pay attention to the way of providing information (usually verbal communication), the flow of information (from one person to another) and the objectivity of the person who formulates opinions (this objectivity is understood as independence from the producer and the seller).
  • Spiritual capital in organization management
    The aim of the article is to bring the concept and essence of spiritual capital closer to the mind, to justify the role of spirituality in economic and social development, as well as to realize the need to separate spiritual capital from other organizational capitals. The adopted research method is a thematic review of selected Polish and English-language literature (from the 1970s). The structure of the study includes two chapters, an introduction and a summary, and literature used in the research. The study pointed to the growing interest of researchers in the field of the science of managing the problem of spiritual capital in business. The need for moral values in contemporary management of organizations, where knowledge is a priority is emphasized. It was justified that in the work process, the behavior of people (managers and managers) should be guided by universal, timeless moral principles. Traditional capitals of enterprises and their range of possible connections with spiritual capital were discussed. The results of the research indicate different approaches to the concept of spiritual capital, however, one can find in them the core of the moral organization. They also allow to state that the model of universal spiritual (moral) values in business is shaped.

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